How To Respond To Negative Feedback

Everyone is going to get nasty emails and negative feedback at some point while selling on Amazon, and even when it is not your fault you are going to want to take care of it as quickly as possible. It goes without saying that the more orders you ship out the more opportunity you have for negative feedback to be left on your account.

After selling on Amazon for the past 13 years I have found there are a few things you can do to help keep nasty emails from turning into negative feedback, and to help you persuade a buyer to remove any negative feedback they have left on your account.

#1. Answer Quickly and with Empathy

Contact the buyer ASAP, my advice is to respond within 24 hours or quicker, to let them know that you noticed and appreciate their feedback. Let them know you will be looking into the issue and will be contacting them again shortly. Making contact with the buyer quickly lets them know that you take customer complaints...

 Access Codes... What You Need To Know

These thin little unassuming pieces of paper are one of our favorite things to see when we are out buying. They are very undervalued by consumers who have them, because they are usually included in a bundle which disguises their cost & value.  

What are access codes

Access codes are a doorway to restricted online content. The student enters their code, which is usually unique to each user, and now have study materials, online assignments, online quizzes & tests, and other content relating to the course they are taking. The access is usually for a specific period of time, maybe a semester for a specific class, or sometimes up to a couple years if it’s an ongoing program of study.

Great when we find them in a book

Access codes are often an overlooked source of great profit. Most book buyers we know first learn about codes by accidently finding one left in a textbook. We would encourage you to check...