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Everyone is going to get nasty emails and negative feedback at some point while selling on Amazon, and even when it is not your fault you are going to want to take care of it as quickly as possible. It goes without saying that the more orders you ship out the more opportunity you have for negative feedback to be left on your account.
After selling on Amazon for the past 13 years I have found there are a few things you can do to help keep nasty emails from turning into negative feedback, and to help you persuade a buyer to remove any negative feedback they have left on your account.
Contact the buyer ASAP, my advice is to respond within 24 hours or quicker, to let them know that you noticed and appreciate their feedback. Let them know you will be looking into the issue and will be contacting them again shortly. Making contact with the buyer quickly lets them know that you take customer complaints...
These thin little unassuming pieces of paper are one of our favorite things to see when we are out buying. They are very undervalued by consumers who have them, because they are usually included in a bundle which disguises their cost & value.
What are access codes
Access codes are a doorway to restricted online content. The student enters their code, which is usually unique to each user, and now have study materials, online assignments, online quizzes & tests, and other content relating to the course they are taking. The access is usually for a specific period of time, maybe a semester for a specific class, or sometimes up to a couple years if it’s an ongoing program of study.
Great when we find them in a book
Access codes are often an overlooked source of great profit. Most book buyers we know first learn about codes by accidently finding one left in a textbook. We would encourage you to check...
It is officially December, and for many Amazon sellers it means getting all the stuff they can get out the door for the Christmas rush. And I do totally understand that thinking. A lot of money is made during Q4. But, I like books better. By staying focused we are set up for an amazing textbook season.
To me it kind of feels like you might have to make a choice. We did $500,000 in sales last January and 99% of those sales were in books. It is the most wonderful time of the year, but you have to be ready. So if you are serious about books, ship in the rest of the doodads you bought from Walmart and let’s get down to business. Go ahead. I’ll wait…
You didn’t go. That’s ok. It’s a free country. You might not be convinced yet that Q4 isn’t the golden goose.
“Greg,” you say. “Everyone is talking about Q4 on Amazon. Isn’t that...
Have you ever wondered what it takes to open a brick-and-mortar book store? What types of marketing strategies should you consider leading up to the grand opening? On today’s episode, I’m taking you on a deep dive of what we have learned here at Busproof with the launch and opening of our new 20,000 square-foot brick-and-mortar book store.
I’m sharing the marketing and promotional strategies I used to get my local market excited about the store’s opening, some of the challenging experience that we have experienced throughout the process, and how we handled negative feedback from the community when we announced that our Dollar Book Swap days would be reduced to monthly events.
This week on the Bus Proof Business Podcast:
1. Using social media to build your network, grow relationships, and build your business
The double-edged sword of building a local business through social media and community buy-in
2. Handling negative feedback from the...
I've been telling people for the past 6 months that I want to open up 100 bookstores. They look at me like I'm crazy. Partly because there is a good chance I am. Hardly anyone takes that claim seriously. Most people are more secure in a job, than they are working for themselves. They see a job as stability, even though there isn't anything secure in placing your fate into the hands of another.
But there are a few fundamental differences between most people and you and I.
#1. We take the long view
I'm 35 years old. I have at least another 30 years left in a standard career. I don't plan to ever stop.
What would I do if I didn't build businesses? I'm not really sure. I love this stuff. Making something from nothing is the closest thing to magic that there is in this world, and I get to do it on a daily basis.
I've done a lot in the last 7 years. I've learned a ton and I feel like now the changes are coming faster and faster. I don't...
People give all sorts of excuses as to why they can't start an Amazon business; "I don't have enough money" or "There's not enough books in my area" or "I don't have the right size facility" or "There's no people in my area that I would like to hire"
All of these objections deal in resources. You say you can't start a business because you have a shortage of “resources” (time, money, people, buildings, etc..) but what you're really telling me is that lack “resourcefulness”.
Think about all of the great business/brands that have been built over the last several decades. Story after story is about people overcoming all odds to build their company. In fact, it's harder for me to think of people who were handed success on a silver platter than those that clawed and scratched their way to success.
Bethany Hamilton had her arm bitten off by a shark, but that didn’t stop her from pursuing her dream of being a professional surfer. Two years after that tragic...
You are really close to getting actionable info to help you take your business to the next level or to start one from scratch.